Keeping customers satisfied

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We spoke with Andre Regli who co-owns Regli Construction, a well-established registered construction company based in Bairnsdale, East Gippsland, Victoria, about how he and the team look after their customers.

With 25 years of experience in the industry, Regli Construction has built a strong reputation for their expertise in commercial shedding and turnkey projects and Andre confirms that going the extra mile for their customers is the key to their success.

While specialising in commercial shedding, Regli Construction also offers a wide range of construction services, including the installation of swimming pools, retaining walls and concrete work. They have gained recognition for their ability to deliver high-quality projects.

Their commercial sheds are known for their excellent facilities including disabled toilets, kitchenettes and offices, making them a popular choice for businesses looking for turnkey solutions.

One of the key factors contributing to Regli Construction’s strong reputation is their commitment to customer satisfaction. They understand that providing a superior service is essential for building trust and loyalty. Andre believes that going the extra mile is crucial for establishing a good reputation. Whether it’s ensuring a clean site after completion, organising trades for clients, or assisting them throughout the construction process, Regli Construction prides itself on its dedication to customer care.

“We go a lot further than our competitors will go, making sure everything’s spot on,” says Andre.

“We make sure small things are done, things like cleaning up the site properly at the end of the job, or engaging trades for our clients. We’re happy to hold their hand and guide them through the entire process.”

One project that particularly stands out for Regli Construction is the Lakes Delivery Service building.

This turnkey commercial project involved constructing 1300 square metres of shedding, 80 square metres of office space, extensive paving, concrete and landscaping work. The successful completion of this project showcases Regli Construction’s ability to handle large-scale projects with attention to detail.

Currently, Regli Construction has a team of five employees working on-site and one team member in the office. Their small but efficient team makes sure each project receives personalised attention.

“We’re always available to talk to our clients and walk them through any part of the project.”

As a business, Regli Construction values customer satisfaction above all else. While profitability is essential, Andre emphasises the importance of delivering a good end result to clients. This commitment to excellence has earned them a loyal customer base and a solid reputation in the industry.

Regli Construction has partnered with Dahlsens for their supply needs for the past five years. The company values their relationship with Dahlsens, especially for the supply of their steel.

Andre describes Dahlsens as legends because of their service and problem-solving abilities. He says through the partnership, Regli Construction has expanded their business significantly, with Dahlsens handling not only steel roll forming but also the sourcing of various steel products, eliminating the need for a middleman and streamlining the construction process.

“When my account manager Ron came onboard, he negotiated a heap of extra stuff between us and the Dahlsens steel roofing centre in Sale. He now organises all of our steel supply, so we’re never stranded,” says Andre.

Regli Construction’s collaboration with Dahlsens is a testament to their commitment to providing a full suite of construction products and services. They have successfully completed projects sourcing 70% of materials from Dahlsens, including concrete mesh, steel and timber.

With their impressive track record and dedication to customer satisfaction, Regli Construction continues to thrive in the construction industry. We’re proud that their partnership with Dahlsens has strengthened their ability to deliver great results in East Gippsland.