FAQ

Anyone can buy from Dahlsens. You don't need to open an account. You can pay by cash, EFTPOS or credit card. We are unable to accept cheques unless approved prior with our Credit Management office.

However, an account with Dahlsens will give you access to our trade prices and comes with a 30 day credit from the issue of your account statement. You can apply here for an account with Dahlsens; the process takes a few days and requires a credit reference check by our Credit Management office. Otherwise pop into your local branch for more information and to apply for an account.

Yes, Dahlsens has an online account management portal called the 24/7 TradeDesk. The portal allows you to do the following from the comfort of your home and office:

1. Look for products ranged by Dahlsens (but not necessarily in stock)
2. View your own pricing if you have an account
3. Produce quotations for your projects and jobs
4. Place orders online (the store will always call you to confirm before delivery)
5. View your account balance
6. View your invoices and statements
7. Send your invoices and statements to your email for printing

 Unfortunately you won’t be able to pay your invoice within the portal but we accept many ways for you to pay.

Yes, our BSB details are:

Bank: CBA
BSB: 063 - 010
Account number: 1283 2815
Account Name: Dahlsens Building Centres P/L

You can also use BPay (details are on your statement).

If you're an existing account holder you are able to log in through our 24/7 TradeDesk to manage your account details.

Our website catalogue showcases only the major product groups that we can supply. However over 5000 products appear on our 24/7 TradeDesk should you wish to view this portal. If you need something that doesn't appear on either of these forums, there is every chance we can supply it for you. Please contact your local branch.

Yes, we can assign an Account Manager to look after your business. Our Account Managers are well trained in our processes and have a sound understanding of the building process. Please get in touch with your local Dahlsens store.

Dahlsens is a whole of house supplier. We can supply a wide range of building materials from Foundation to Fit Out. We appreciate that as a builder your time is money. Do not waste it coordinating an array of suppliers and subcontractors. Purchase your materials from Dahlsens and use the time you save to focus on your building process and manage your business.

To be a reliable whole of house supplier, Dahlsens has developed sound internal processes to simplify your building process. The best suppliers in our industry choose to partner with Dahlsens to ensure their products reach the market at competitive prices, with efficient delivery and are supported by experts in the field. You can purchase your framing and roofing materials, windows, doors, archs and skirts, insulation and plaster, kitchen and bathroom cabinetry, stone benchtops, plumbing, door furniture and all your builders’ hardware from Dahlsens.

Our website only shows the major product groups that we can supply. However over 5000 products appear on our 24/7 TradeDesk with plans to increase this number in future.

If the products you are looking for are not shown in the portal, please contact your local branch for help.

This function is currently not available. We are working on it to give you greater access to information when you need it.

Just send us an online quote request and your local branch will call you or email you a quote with prices.

If you have access to the 24/7 TradeDesk, you can create your own quote online with your own pricing at the time that suits you. If you can’t find a product in the portal, you can email your incomplete quote to the store with details of products you would like us to add to your quote.

You can also request quotes in person by calling into your local branch or simply call us.

You can visit or call your local branch to place an order. The 24/7 TradeDesk also allows you to place your order online. You can be assured that we won’t confirm and deliver the goods to your site until someone from the branch has spoken with you.

Yes. Please contact your local branch for details.

This service is available at two of our branches: Bairnsdale and Myrtleford.

Yes, this service is available at some of our branches. Please call to confirm.

You can call your local branch for technical information on a product. Sometimes it may take us a few days to send it to you. We are working to add technical data sheets and MSDS to the  24/7 TradeDesk and will inform you when this added functionality becomes available.

Yes. The Dahlsens Estimating Service is a quick, cost-effective and accurate way to provide your clients with professional and thorough estimates on all materials that Dahlsens supplies. Please click here if you would like to find out more about this service.

Yes. You can purchase Dahlsens gift vouchers by sending an email request to enquiries@dahlsens.com.au. Please provide your desired gift voucher value and your contact details so we can arrnage.  You can also call the local store and purchase the gift vouchers on the phone. Or just pop into your local branch.

We’ve partnered with Claytons, a leading kitchen manufacturer, to simplify your building process. We appeciate that cabinet making and installation can be a frustrating process. If you are a builder of new homes, talk to Dahlsens and experience our Supply & Install solution in kitchen joinery, stone and glass splashback.

We have a competitive offer in both aluminium and timber windows. Talk to your local Dahlsens store or your Account Manager for details.

Talk to Dahlsens if you’re looking for a bespoke ranging in the supply of (front-of-wall) plumbing. We will listen to your project needs, present a range that suits your business and ensure we deliver on our proposal as we work with you. Whilst our stores do not stock plumbing, once you have a range with us, every Dahlsens store can supply you with your plumbing items when you need them.

With 7 manufacturing plants across Victoria and southern New South Wales, we are able to deliver to site, ready to install Roof Trusses and Wall Frames to reduce your installation times and reduce timber wastage. Request a quote on line or contact your Dahlsens store who can provide you with an obligation free quote.

Wtih Dahlsens Metal Roofing Centre located in Sale, we are able to produce for Gippsland based customers custom flashings up to 8m in length, fascia, gutter, corrugaged iron and Trimdek profiles on our state of the art equipment. Contact your local branch for more information.

We have a complete range of thermal and acoustic insulation to improve comfort and energy efficiency for new builders or renovation work. If you would like to know more about our Supply and Install service, please get in touch with your local Dahlsens branch. 

You can choose how you get your quotes. You can go online at any time of day or night, click on Quote Request and complete the form, then our staff will send you a quote or call you back if they require more information. You can also get personalised attention by calling your local Dahlsens branch or Account Manager.

Our quotes are valid for 30 days from date of issue. On manufactured products - roof truss and wall frames - prices are valid for 60 days from issue. Our prices are subject to supplier price increases, therefore they do change from time to time.

One of the key benefits of working with Dahlsens is that we are a Whole-of-House supplier, meaning that we can supply materials for most stages of a building project From Foundation to Fit Out™. Depending on the materials you require from us, the quantity and the degree of order consolidation with Dahlsens, we can tailor our services and pricing to best reward your loyalty.

Speak to your Account Manager or your local Dahlsens, and get started. In addition, as an Account Holder, you’ve got access to our 24/7 TradeDesk which is a great consolidation and management tool for builders.

Our trade prices are available to builders and tradespeople who hold a trade account with us. Click here or pop into your local branch to open an account. When your account is open, your local branch will then give you trade prices whenever you request a quote.

Yes. We can deliver directly to your site. In fact, over 95% of our trade transactions are delivered to site by us. We run a large fleet of vehicles of various capacities from semi’s to ‘4 ton’ flat beds. Delivery charges apply; contact your local branch for rates.

Our standard delivery charges vary by store and region. Please contact your local store for details.

We will always endeavour to deliver the materials exactly to where you need them. Our trucks are equipped with cranes. We also work to rigorous safety standards, giving you the assurance that all of our deliveries will be carried out safely. Our safety standards may restrict our ability to deliver your materials if we deem the delivery location to be unsafe, for example, if overhead power lines are present next to your property.

Yes. It is our standard operating procedure to inform you of a delivery. This may be via a phone call from the store or an email and will usually provide you with an approximate delivery time.

Yes. We will call you to inform you when your goods are ready for pick up at the branch.

Manufactured-to-order products are generally delivered straight to your site. The store or the manufacturer will contact you to advise you of estimated delivery time.

If we are unable to fill your order completely, we will contact you to discuss alternatives. If an alternative is not possible, we will inform you of the back orde status and ETA. The store will contact you shortly after you place your order to discuss alternatives or notify you of a backorder.

This will depends on the product you wish to return. Most of our products are returnable and may be subject to a nominal re-stocking fee. However, some products e.g. entry doors are not returnable. Please ask your store for more details prior to purchase should you wish to understand further.

You can postpone a delivery if we are advised at least 24 hours prior to the scheduled delivery. Cancelling an order is possible but requires advance notice and may depend on the products being ordered.

Dahlsens prides itself on an expert team who know our products back-to-front. A great starting point is to contact the store you purchased the product from and go from there. We’re very likely to have an expert who can help you.

As the seller, Dahlsens is responsible for all product warranties. We only carry and sell products that are of trade quality and are proven in the marketplace. Every key supplier is carefully vetted by our Merchandise team to ensure they have a proven history, have products that meet local regulations and stand by the performance of their products. Nevertheless when products are found to be defective or do not perform on site, please contact us for support or to claim a warranty.

You can find the opening hours for your local branch using our branch locator.

If you have more questions, please get in touch by calling 1300 DAHLSENS, emai the local branch or contact us on our website.

Yes, our BSB details are:

Bank: CBA
BSB: 063 - 010
Account number: 1283 2815
Account Name: Dahlsens Building Centres P/L

You can also use BPay. The details are on your statement.