Why Choose Dahlsens
Dahlsens has supplied builders with building materials since 1877. Today, we confidently offer more value to our builders than ever before.
1. Our focus is your business success
Dahlsens’ commitment to building strong and lasting business relationships underpins our enduring reputation as a supplier of choice. We are flexible and responsive; a network with stability you can count on. We partner with you to understand the ideal delivery timings for each and every project. Then we pull out all the stops to exceed your expectations. Importantly, you and your team will be kept up to date with ETA’s so that you can always get on with the job.
2. From foundation to fit out, our team has you covered
A genuine one-stop-shop, Dahlsens offer a carefully selected range of quality products and services at competitive prices to help your business save valuable time and win in the marketplace.
3. Strength of an Australia-wide network
On top of the eight truss manufacturing sites, one metal roofing centre and 20 trade stores across Victoria and New South Wales, J C Dahlsen Pty Ltd Group own building supply subsidiaries in far north Queensland (Cairns Hardware) as well as Northern Territory and Broome, Western Australia (Nortruss).
This means you benefit from a localised service, backed by competitive buying power, supply capability and a true commitment to making your job easier for you.
4. Delivery in full and on time
At Dahlsens we are committed to getting you the building supplies you need, in full, on time, delivered exactly when you need them. Our service team’s tight scheduling and communication processes mean we keep our delivery promises. Our comprehensive fleet of vehicles and experienced drivers deliver direct to building sites, always with your convenience and safety in mind. Deliveries of your agreed standard building materials are made within 24 hours of order placement and same-day delivery may be available if required.
5. 24/7 TradeDesk
Your online, customer account portal is easily accessed via our company website and enables you to quickly obtain invoices and statements or update important account information.
6. One point of contact
Dahlsens has been providing our customers with exemplary service since our inception and we know, from our long experience working with customers, that simplification is the name of the building game.
Every day, our trade builder clients have an array of suppliers and sub-contractors to deal with. Dahlsens work closely with you to manage call ups, to reduce the likelihood of forgotten orders, mistakes or confusion, delivering peace of mind and less hassle for you.
One point of contact for all of your building supplies means no more hand-balling between suppliers. In addition, Dahlsens simplifies your warranty process, and your build cost reconciliations are made efficient and easy.
By investing the time to understand your business, we can tailor our service to meet your needs, including:
- A personalised account management structure
- A profile of your on-hand and future stock needs
- Precise processes to meet your project lead times
- Customised ordering and communication processes that suit your way of working
- The feasibility and potential benefits of incorporating electronic trading into your business.
There’s no substitute for having an Account Manager who is skilled in the industry to take care of our building supplies, end-to-end, so you’ve got one single contact to deal with, not dozens.
7. Service by trades, for trades
With more than 140 years’ experience meeting the needs of builders, Dahlsens delivers flexibility and reliability you can count on. The friendly, reliable and honest service you receive from Dahlsens, comes from firm country roots where mutual respect for colleagues, clients and suppliers is central to the strong work ethic we share with you.
We’re committed to getting you the building supplies you need, in full, on time, delivered exactly when you need them. Our fleet of vehicles deliver direct to building sites, and deliveries of your agreed standard building materials can be made within 24 hours of order placement and same day delivery may be available, if required.
We’re committed to getting to know you so we can understand your ideal delivery timings for each and every project. Then we pull out all the stops to meet your expectations. Importantly, you and your team will be kept up to date with ETAs so that you can always get on with the job.
When it comes to Account Management, we’ll help you stay on top of the latest business systems, newest products, trends, market statistics and industry news. We provide access to local and regional workshops and information sessions to help you optimise your business processes and achieve maximum profitability.
Finally, our team can support you across all facets of your business. From estimating, marketing and IT to the development of your display homes, we can help drive your sales growth and build your brand awareness. It’s all about you, the builder, and has been for over 140 years.
Your success is our focus.
To find out how, get in touch with us and experience the difference.Call your nearest store on 1300 DAHLSENS or email us your enquiry here http://www.dahlsens.com.au/contact-us/contact.