Why Choose Dahlsens
Dahlsens has supplied builders with building materials since 1877. Today, we confidently offer more value to our builders than ever before. From a full range to a focus on customer service and a top-shelf team, here some reasons to choose Dahlsens:
1. Our sole focus is your business success
Fifth generation family owned and operated, Dahlsens’ commitment to building strong and lasting business relationships underpins our enduring reputation as supplier of choice. We are flexible and responsive, whilst having the network and stability you can count on. We commit to get to know you and understand theideal delivery timings for each and every project. Then we pull out all the stops to meet your expectations. Importantly, you and your team will be kept up to date with ETA’s so that you can always get on with the job.
2. From foundation to fit out, our team has you covered
A genuine one-stop-shop, Dahlsens offer a carefully selected range of quality products and services at competitive prices to help your business save valuable time and win in the marketplace.
3. Strength of an Australia-wide network
20 stores, eight truss manufacturing sites and one metal roofing centre Dahlsens own and operate 20 trade stores, eight truss and frame manufacturing sites and one metal roofing centre across Victoria and New South Wales. The JC Dahlsen Pty Ltd Group owns building supply subsidiaries in Sydney (Midcoast Timber), Far North Queenslan(Cairns Hardware), Northern Territory and Broome, Western Australia (Nortruss).This means you benefit from a localised service, backed by competitive buying power, supply capability and a commitment to continuous improvement.
4. Round the clock delivery
At Dahlsens we are committed to getting you the building supplies you need, in full, on time, delivered exactly when you need them. Our service team’s tight scheduling and communication processes mean we keep our delivery promises. Our comprehensive fleet of vehicles and experienced drivers deliver direct to building sites, always with your convenience and safety in mind. Deliveries of your agreed standard building materials are made within 24 hours of order placement and same day delivery may be available, if required.
5. 24/7 TradeDesk
Our online account portal, easily accessed via our company website, enables you to quickly obtain and update important account information, invoices and statements.
6. One point of contact
Dahlsens has been providing our customers with exemplary service since our inception and we know, from our long experience working with our customers, that simplification is the name of the building game.
Every day, our trade builder clients have an array of suppliers and sub-contractors to deal with. Dahlsens plays a role and works closely with you to manage call ups, which reduces the likelihood of forgotten orders, mistakes and confusion.
This delivers peace of mind, reduced hassle and one point of contact for your building supplies means no more hand-balling between suppliers. In addition, Dahlsens simplifies your warranty process, and your build cost reconciliations are made efficient and easy.
Dahlsens invests the time to understand your business so we can tailor our service to meet your needs, including:
- A personalised account management structure
- A profile of your on-hand and future stock needs
- Precise processes to meet your project lead times
- Customised ordering and communication processes that suit your way of working
- The feasibility and potential benefits of incorporating electronic trading into your business.
There’s no substitute for having an Account Manager who is skilled in the industry to take care of our building supplies, end-to-end, so you’ve got one single contact to deal with, not dozens.
7. Service by trades, for trades
With more than 140 years’ experience meeting the needs of builders, Dahlsens delivers flexibility and reliability you can count on. Our friendly, honest service comes from firm country roots where mutual respect for colleagues, clients and suppliers is central to the strong work ethic we share with you, our customers.
What does this look like in the real world?
First, we’re committed to getting you the building supplies you need, in full, on time, delivered exactly when you need them. Our fleet of vehicles deliver direct to building sites, and deliveries of your agreed standard building materials can be made within 24 hours of order placement and same day delivery may be available, if required.
We commit to get to know you and understand the ideal delivery timings for each and every project. Then we pull out all the stops to meet your expectations. Importantly, you and your team will be kept up to date with ETAs so that you can always get on with the job.
When it comes to Account Management, we’ll help you stay on top of the latest business systems (e.g. building software), newest products, trends, market statistics and industry news. We provide access to local and regional workshops and information sessions to help you optimise your business processes and achieve maximum profitability.
Finally, our team provides ad hoc support across all facets of your business. From estimating, marketing and IT to the development of your display homes, we can help drive your sales growth and build your brand awareness. It’s all about you, the builder, and has been for over 140 years.
We’re proud of the service and range we offer. Just as importantly, have you ever wondered if your current supplier is working hard enough to continuously improve your experience as a valued customer? Are they making a genuine effort to help you succeed in this tough marketplace?
We are, and we do. We are different from other building suppliers.
To find out how, get in touch with us and experience the difference.Call your nearest store on 1300 DAHLSENS or email us your enquiry here http://www.dahlsens.com.au/contact-us/contact.