As a family owned and run business, people factor highly in our organisation.
We know that we cannot deliver to our customers without great people.
We also know that our people are only as good as the training they receive and the leadership they operate under.
As a business we strive to ensure our people are knowledgeable and skilled in doing their jobs.
Our training begins at induction and continues throughout the life of an employee within our business.
Underpinning our thinking when developing training, recruitment and other processes is our set of core values.
Happiness – enjoying your work and showing it
Respect – treating internal and external people as you would like to be treated
Curiosity – being open minded, asking questions and continuous learning
Belonging – being part of the team, offering help where needed
Honesty – complete integrity in everything you do
Achievement – striving to achieve targets and get the best outcomes
We are working to develop and grow a culture of knowledge, expertise and a ‘can do’ attitude in all of our people.
When recruiting people for our business we see customer service, product knowledge and selling skills as critical attributes. We don’t treat our employees differently depending on their role. We see that all roles are critical to servicing our customers and we wouldn’t have the role if it were not important.
We ask a lot from our team members. We ask for reliability, regular attendance, commitment to the job and team, a high level of accuracy and the ability to live by our values.
We want people who want to help others and provide a service in a fast paced environment.
Skills based, Nationally recognised training, on the job learning, coaching and mentoring, management training and leadership development are all available to our teams and individuals.
Product knowledge training and development is also critical to our success as a business if we are to be credible with our customers.
We encourage a shared responsibility for learning, providing tools and opportunities to team members who are expected to utilise the tools, practise the skills and apply new knowledge to the job. We also expect our team members to drive their own learning and ensure their manager knows of their ambition and learning needs.
We are more interested in learning from mistakes than finding who to blame and we encourage team members to reflect on their learning to improve processes and service for our Customers.