REDUCING FACE-TO-FACE CONTACT

As we begin on this path to a new "normal", we say to all of our customers:

Thanks for working with us to get the job done safely, thus far. 

A few weeks ago, we closed front gates to unannounced walk-ins to protect the safety of our customers and our team members.  This measure was not government enforced but we firmly believe it was the right thing to do.  We are confident that, with your support, it's the right time to re-open.

Differences remain in the way way we interact with each other.

SAFETY MEASURES STILL IN PLAY:

  • Our team is available to help, just at a distance.  If you need to interact with our team members, please ensure hygiene protocols are met and maintain the 2m distance rule when indoors and 1.5m distance rule when outdoors
  • To reduce face-to-face contact, the use of our delivery service remains the preference.  Please ring or email your orders well ahead of time. Delivery charges apply
  • We have seen a great acceptance of the call & collect service.  Where delivery does not suit, please nominate a call & collect pick-up and we'll have your order prepared and waiting for you to pick up in a designated area
  • Where possible in order to reduce store traffic, we encourage you to interact with us over the phone or via email.  However, you are welcome to come in to store or our truss and frame offices to grab what you need or chat to us in person

Thank you for your ongoing support and business.

If you have any questions, please don't hesitate to call your store team.

Together, we can continue to get the job done safely.

Revised 14th May 2020

 

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