Reducing face-to-face contact

As we navigate our way through the challenges that come with Stage 4 Measures for Metropolitan Melbourne, Stage 3 for Regional Victoria  and the restrictions in NSW, we can assure you that Dahlsens remains in full swing and able to support your continued supply of building supplies and truss and frame.  To reduce face-to-face contact where ever possible whilst supporting your needs, we request your full support and adherence to the additional measures listed below.

Thanks for working with us to get the job done safely. 

METROPOLITAN MELBOURNE:

From 7am Thursday 6th August, for 6 weeks or until further notice:

  • Our doors at Bayswater, Craigieburn, Cranbourne, Laverton and Pakenham will not be open to any customer traffic, other than those who have a pre-arranged order to pick up
  • Delivery service is strongly preferred.  As an account holder, please ring or email your orders well ahead of time. Our contact-less delivery service is fully operational and you can rely on reasonable time-frames for stocked product.  Delivery charges apply
  • If delivery ETA does not meet your needs, we will prepare your order to be "call & collect".  We will advise your order ETA and have it prepared and waiting for you to pick up in a designated area. Please call the store on arrival for site entry
  • Our team is available to help, just at a distance.  If you need to interact with our team members, please maintain the 2m distance rule when indoors and 1.5m distance rule when outdoors
  • Face-masks must be worn at all times when visiting our stores and when interacting with our drivers at job sites
  • All visitors, customers and drivers, are required to complete the Visitor Register for contract tracing purposes should the need arise
  • We respectfully ask that you don't visit our truss and frame offices.  We encourage all customers to interact with us over the phone or via email
  • In line with government advice regarding essential business travel, all Dahlsens team members have been instructed to avoid visiting customers at their work and office sites.  Site visits will only be conducted when and if other remote contact solutions have failed.  With live video technology, phone, photos and email at our disposal, we are confident in our ability to provide our customers with the support they need

REGIONAL VICTORIA and NSW:

  • Our doors remain open.  Where possible in order to reduce store traffic, we encourage you to interact with us over the phone or via email.  However, you are welcome to come in to store or our truss and frame offices to grab what you need
  • Our team is available to help, just at a distance.  If you need to interact with our team members, please ensure hygiene protocols are met and maintain the 2m distance rule when indoors and 1.5m distance rule when outdoors
  • To reduce face-to-face contact, the use of our delivery service remains the preference.  Please ring or email your orders well ahead of time. Delivery charges apply
  • We have seen a great acceptance of the call & collect service.  Where delivery does not suit, please nominate a call & collect pick-up and we'll have your order prepared and waiting for you to pick up in a designated area
  • Face-masks are mandatory in Victoria and must be worn at all times when visiting our stores and when interacting with our drivers at job sites. The wearing of face-masks in our NSW sites is encouraged
  • All visitors, customers and drivers, are required to complete the Visitor Register for contract tracing purposes should the need arise
  • All Dahlsens team members have been instructed to minimise the visiting of customers at their work and office sites.  Site visits will only be conducted when and if other remote contact solutions have failed.  With live video technology, phone, photos and email at our disposal, we are confident in our ability to provide our customers with the support they need

Thank you for your ongoing support and business.

If you have any questions, please don't hesitate to call your store team.

Together, we can continue to get the job done safely.

Revised 5th August 2020

 

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